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COVID-19 Procedures

Last Updated: August 11th, 2020

1. Introductions

The following document is the Case Western Reserve University Film Society’s (henceforth known as Film Society) changes in procedures due to the COVID-19 Pandemic. Generally, the philosophy with these changes is to keep our staff and our patrons as safe as possible while attempting to maintain our weekly showings. All of the changes that are listed in this document are subject to change without warning. Film Society will strive to maintain constant communication with the Case Western Reserve University administrators and will follow any direction the University would like to take, even if it means canceling showings. This website will contain the most up-to-date procedures that we will be following and will be updated in real time. Should you have any questions regarding these policies please use the Contact Us tab at the top of the page.


2. General Operations

The following changes shall be made effective immmediately:
- Masks will be required to be worn by all staff and patrons whenever attending a Film Society showing. Anyone who deliberately breaks this will be asked to leave the premises without a refund.
- Anyone who does not comply with the University Safety policies will be asked to leave the event without refund.
- Film Society will still be hosting showings every Friday and Saturday night. Times of showings and the number of showings on a given night are subject to the discretion of the Film Society’s Director(s). Changes made to these can be made without warning.
- Online ticket sales for any canceled showings will be refunded. (Note that some fees when purchasing tickets using PayPal can’t be refunded.)
- The Audience for a given showing can not exceed the listed capacity given by the University for Strosacker Auditorium. A member of staff will keep an official count to ensure that this number is not exceeded.
- Unless absolutely necessary, the balcony in Strosacker will be closed to patrons.
- When purchasing/redeeming a ticket, or purchasing concessions, social distancing will be strictly enforced. Anyone who deliberately breaks social distancing will be asked to leave the premises without a refund.
- The paper airplane promotion will no longer be permitted. If a patron throws any object towards the person making announcements, they will be asked to leave the premises without a refund.
- Prices for tickets/concessions are subject to the Film Society. Visit films.case.edu/pricesloc.php for up to date prices.
- All point of service locations (Concessions stand, ticket sales) will be disinfected after every showing starts.
- Hand sanitizer will be made available for patrons and staff at all point of service locations.
- It will be up to patrons to disinfect their own seat before the start of a given showing. Disinfecting products will be available to any patron free of cost.
- Masks and gloves will be available and provided by the Film Society to all staff members at no cost to the staff.

3. Concessions Stand Operations

The following changes shall be made effective immediately:
- ALL staff behind the concession stand counter must wear a mask and gloves at all times. Gloves should be exchanged for new ones for every showing.
- Patrons will not be permitted to enter the concessions stand hallway to maintain sanitation of the products.
- Rolling lobby tables or folding tables will be used to block the hallways and will function as the point of service.
- Due to University food safety policies, we are no longer able to offer refills on popcorn or soda. All concessions sold will all be in pre-packaged containers purchased as such by the Film Society.
- The Concessions Stand countertop will be cleaned and disinfected after every showing starts. The popcorn and soda machines will not be used for patrons or staff following University guidelines.
- All staff who worked in the Concessions Stand will be required to wash their hands before returning to normal duties after a showing starts.

4. Ticket Sale Operations

The following changes shall be made effective immediately:
- ALL staff selling/redeeming tickets must wear a mask and gloves at all times. Gloves should be exchanged for new ones for every showing.
- A container of hand sanitizer will be made available for both staff and patrons to use at the ticketing table.
- All staff must limit the number of times items are handed between themselves and patrons.
- All staff who worked in the Tickets Stand will be required to wash their hands before returning to normal duties after a showing starts.

5. Projectionist/Booth Operations

The following changes shall be made effective immediately:
- Anyone entering, or working in the Projection Booth must be wearing masks at all times. Gloves will be made available but will not be required.
- If the projectionist isn’t wearing gloves when handling the film, they must disinfect their hands after the film is set/ingested.
- As few people as possible should congregate in the projection booth. It is recommended that a primary projectionist for the night with one trainee is the maximum number of people in the Booth at a given time.

6. Film Society Office Operations

The following changes shall be made effective immediately:
- Under normal operations, only one person can be in the office at a given time. The only exception to this rule is with the Business Manager (or a proxy) and the Cashier (or a proxy) building and counting cash boxes at the beginning and end of a showing.
- Whenever possible, it is recommended for officers who need to access the Film Society Office computer to access it remotely whenever possible.

7. Accepting Payments

The following changes shall be made effective immediately:
- CampusGroups advance sales and Case Cash will be prioritized and credit payment will be made available as an alternate form of payment to limit cash transactions.
- All multi-ticket passes (10 passes, 5 passes, and Buy 9) will move to use stamps instead of a hole puncher to limit contact with customers.
- Buy 5 passes will be implemented and will cost $16 in order to provide more purchase options for tickets.

8. Public Access

The following changes shall be made effective immediately:
- Following University guidelines, we are only able to allow University affiliates with an active CWRU ID to attend any showings that take place in Strosacker Auditorium.
- The general public is welcome at any of our drive-in events however they must adhere to university safety policies. Events where the public would be allowed to attend will be marked as such on our website and on our social media accounts.
- Any member of the public, that attempts to enter Strosacker Auditorium, will be turned away.
- As soon as we are notified that the public will be allowed to attend our showings, we will make a post on our social media accounts and update our website accordingly.

9. Conclusion

We know that these times have been hard on us all, but Film Society will continue to try as hard as we can to highlight at least some form of normalcy in this crazy time that we are living through right now. Please note that any of these procedures are subject to change at any time without notice, and are in addition to the guidelines that CWRU have released. For more information on the guidelines that the University has implemented, please visit: https://case.edu/studentlife/healthcounseling/health-services/health-updates

Communications:
Click here for all comunications that CWRU has sent in regards to the university's response to the University.
Click here for a list of all of the Film Society's posts regarding COVID-19.